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implementierung von service qualita basierend auf iso iec 20000 ein management leitfaden michael kunas

ISO 20000-1 IT Service Management webinar ISO20000-1:2018 – International Standard's best kept secret. The ISO 20000-1 IT service management standard is often ...

IT Service Management Training Video | ITSM ISO/IEC 20000 This video talks about: 1.Structure of the training 2.ISO/IEC 20000 certification and course outline 3.Examination format 4.Agenda ...

ISO 20000 1 Awareness